Merry Maids Management Team

Merry Maids is proud of the visionary leadership and ethical behavior of our management team. Each exemplifies the core values that guide our business philosophy and those of our parent company, ServiceMaster. We believe that doing business is a commitment to accountability, trustworthiness and integrity, which means treating every person with dignity and respect.

Meet Merry Maids leadership:

• Laura Hendricks, President
• Micah Newhouse, Vice President of Continuous Improvement and Training
• Carl Elliott, Vice President of Information Technology

Laura Hendricks, President

Laura is responsible for the leadership, vision, performance and stewardship of Merry Maids. Her business philosophy includes leveraging the skill sets and diverse ideas of team members throughout all franchise and branch locations to build customer satisfaction, organizational consistency, and success.

Prior to Merry Maids, Laura was with Ohio-based Cintas, where she served as regional business director before being named a vice president in 2005. Possessing a strong work ethic, Laura knows what it means to work hard and respects those who do. She started her career more than 25 years ago with FedEx, holding positions of increasing responsibilities within the organization. In her tenure there she served as operations manager, senior manager, and finally as managing director of operations in Cincinnati. In that capacity she was responsible for 17 locations throughout Ohio, Indiana, Kentucky and West Virginia. While at FedEx, in 1996 and 1999, Laura received the Five Star Award for outstanding performance and contribution, an award given only to the top performing five percent of the company. Hendricks is a certified Six Sigma Green Belt and has earned a Total Quality Management certification.

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Micah Newhouse, Vice President of Continuous Improvement and Training
Micah is responsible for training, continuous improvement, and he oversees the Resource Center, Merry Maids' product and equipment supply department.

He has been with ServiceMaster for more than 14 years and joined Merry Maids in 1997 as one of three regional managers for the company-owned locations. He then moved into the role of senior director of operations supporting both franchise owners and branch managers.

In 2002, Micah accepted the position as Merry Maids' first Six Sigma Black Belt and Deployment Champion. He was certified as a Six Sigma Black Belt in November 2003. Micah has led Merry Maids' continuous improvement activities, training and oversees many of our pilots and metric development.

"My role is to provide our organization -- franchise owners to team members -- with the right training, processes, and equipment to do their work efficiently and exceed our customers' expectations," Micah says. "It's all about giving people what they need to be their best."

Micah grew up in Indiana, where he earned his bachelor's degree from Taylor University, and he later earned a M.B.A. from Oklahoma City University.

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Carl Elliott, Vice President, Information Technology Carl directs a team of talented programmers and support technicians to develop proprietary software and oversee its implementation in franchise and branch operations.

Carl joined the company in 2004 as senior director of information technology. Carl's experience with technology applications in different settings from large corporations to his own consulting business gives him a well-rounded perspective on technology.

"Information technology must give business leaders easy access to the information needed to make decisions," Carl says. "It's our job to provide those tools and to continue to seek opportunities to upgrade our systems to provide better interaction with our customers, our franchises and our associates. And this is in addition to making sure daily operations run smoothly and efficiently." Carl holds a bachelor's degree in management information systems, and a master of business administration, both from the University of Memphis.

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