FAQ - House Cleaning Services in San Jose
Do I have to be home for the cleaning?
No, we have keys for about 75% of our regular client’s homes.
Can I schedule a cleaning for a specific day?
Yes, we clean homes Monday through Friday from 9 am to 5 pm
How much will it cost to clean my home?
We provide free in-home consultations, but also by phone or email. Call us at (408) 659-4034 for more details.
What form of payment do you accept?
We accept all major credit cards or you can pay by check or cash.
Should I do anything to prepare my house for cleaning?
The more organized and uncluttered the home is, the better and more efficient job we can do.
What should I do if I need to reschedule or cancel my cleaning appointment?
We understand that plans can change. If you need to reschedule or cancel your cleaning appointment, please contact us at least 24 hours in advance. This allows us to adjust our schedule and accommodate other clients. We strive to be flexible and will work with you to find a convenient time for your rescheduled cleaning.
Can I customize my cleaning service?
Absolutely! We understand that every home is unique, and we offer customizable cleaning plans to meet your specific needs. Whether you need a deep clean, regular maintenance, or special attention to certain areas, we can tailor our services to fit your requirements. Just let us know your preferences during the consultation.
What types of cleaning products do you use?
We use high-quality, eco-friendly cleaning products that are safe for your family and pets. Our cleaning solutions are effective at removing dirt and grime while being gentle on surfaces. If you have any specific product preferences or allergies, please let us know, and we will do our best to accommodate your needs.
How do you ensure the safety and security of my home?
We take the safety and security of your home very seriously. All our cleaning staff undergo thorough background checks and are fully insured. Additionally, we have a secure key management system for clients who prefer not to be home during the cleaning. Your trust and peace of mind are our top priorities.
